FAQs

Welcome to the LuxMeStar Help Center!
Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.
If you don’t see your question here, feel free to reach out to us — we’re always happy to help.

General Information

Q: What is LuxMeStar?
A: Established in 2024, LuxMeStar is an online beauty destination offering premium skincare, haircare, and beauty essentials designed to help women look and feel their best — confident, radiant, and effortlessly beautiful.

Q: How can I get in touch with LuxMeStar?
A: You can contact our support team by email at contact@luxmestar.com or visit our U.S. office at:
838 Walker Rd Ste 21-2, Dover, DE 19904, United States.

Orders & Payments

Q: Which payment methods are available?
A: We currently accept payments via PayPal, which supports most major credit and debit cards.

Q: Can I cancel my order after placing it?
A: Yes — if your order hasn’t been shipped yet, you can request a cancellation by emailing contact@luxmestar.com.

Q: Are there any hidden fees or taxes?
A: No. All applicable taxes and duties are already included in the product price. You won’t be charged any additional fees.

Shipping

Q: How long does it take to process an order?
A: Orders are usually processed and prepared for shipment within 2–3 business days.

Q: When will I receive my order?
A: Once dispatched, your package should arrive within 4–5 business days.

Q: Do you offer free shipping?
A: Yes! We provide free standard shipping on all orders within the United States.

Q: Which carriers do you work with?
A: We ship orders through OnTrac, USPS, FedEx, and UPS.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days from the delivery date for items that are unused, in their original packaging, and in resaleable condition.
Eligible reasons for return include:

  • The product doesn’t match its description

  • The wrong item was received

  • The product arrived damaged or defective

Q: How do I return an item?
A: To return by mail, please contact contact@luxmestar.com to start the process.
(Please note: in-store returns are not currently supported — returns must be sent via mail.)

Q: Do you charge any return fees?
A: LuxMeStar does not charge any restocking or return fees. However, customers are responsible for the return shipping cost.

Q: When will I get my refund?
A: Once your return is received and inspected, the refund will be issued to your original payment method within 5–7 business days.

Privacy & Security

Q: How does LuxMeStar protect my data?
A: We use industry-standard encryption, secure payment gateways, and access controls to protect your personal information.
For complete details, please review our Privacy Policy.

Q: Do you use cookies?
A: Yes, we use cookies to improve your browsing experience — they help us remember preferences, personalize content, and analyze site performance.
You can disable cookies in your browser settings, though this may affect some features.

Legal & Compliance

Q: How can I report copyright infringement?
A: If you believe that your copyrighted material has been misused, please refer to our DMCA Policy for detailed instructions on how to file a report.

Q: Where can I find your terms and conditions?
A: By using our website or making a purchase, you agree to our Terms of Service. We recommend reviewing them to understand your rights and responsibilities.

If you still have questions, don’t hesitate to reach out to our customer service team at contact@luxmestar.com.
Thank you for choosing LuxMeStar — we’re delighted to have you as part of our beauty community!

LuxMeStar
Be a Star, Stay Yourself